Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Wigton | GPhC Registration No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Wigton is a GPhC registered online pharmacy weight loss clinic. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and protect your information.

1. Who We Are

We are the data controller for the personal information you provide to us. Our pharmacy operates as an online weight loss clinic serving patients in Wigton and across the UK. We are registered with the General Pharmaceutical Council (GPhC No. 9012511) and comply with all relevant pharmacy and data protection legislation.

2. What Data We Collect

We collect personal and health-related information necessary to provide safe and effective pharmacy services. This includes:

• Personal details: Name, date of birth, address, email address, and phone number
• Health information: Medical history, current medications, weight, BMI, and relevant clinical data provided during consultations
• Order information: Prescription details, delivery address, and payment records
• Communication data: Emails, messages, and records of any contact with our team
• Website usage data: IP address, browser type, and pages visited, collected via cookies

3. How We Use Your Data

We process your data for the following purposes:

• To assess your suitability for weight loss treatments through our pharmacist-led consultation process
• To dispense and deliver approved medications safely — orders are typically delivered within 1 working day once approved by our pharmacist
• To maintain accurate medical records and ensure continuity of care
• To communicate with you regarding your treatment, orders, or account
• To comply with our legal and regulatory obligations as a registered pharmacy
• To improve our services through anonymised data analysis

Our lawful bases for processing include the performance of a contract, compliance with legal obligations, the protection of vital interests, and, for special category health data, the provision of healthcare and management of healthcare systems.

4. Cookies

Our website uses cookies to enhance your experience and help us understand how visitors interact with our site. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to function correctly
• Analytical cookies: To monitor site performance and improve user experience
• Functional cookies: To remember your preferences and settings

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Third-Party Sharing

We do not sell or share your personal data for marketing purposes. We may share your information with trusted third parties only where necessary, including:

• Delivery partners: To fulfil and track your medication orders
• Payment processors: To securely handle transactions
• Healthcare professionals: Where clinically necessary or required for your care
• Regulatory authorities: Such as the GPhC or NHS, where we are legally required to do so

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of eight years in accordance with NHS and pharmacy regulatory guidelines. Payment and order data is retained for six years for legal and accounting purposes. We securely delete or anonymise data once it is no longer required.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is stored securely, and access is restricted to authorised personnel only.

8. Contact Us

If you have any questions about this privacy policy, wish to exercise your rights under UK GDPR, or have concerns about how your data is handled, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

You also have the right to raise concerns with the relevant supervisory authority for data protection in the UK if you are not satisfied with our response.